Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

We require 2 Debt Collection Officers in Wales who can work independently and be part of a wider geographical Collection team.

• We will be appointing on Merit order based on locations of vacancies.
• Working within local areas near you as well as potentially working further afield to cover different geographical locations based on operational requirements.

We will work with you on this and the below are the geographical locations where we have vacancies: -

Bangor, Llandudno, Porthmadog and Wrexham.

You will have a full mobile kit including a Laptop, Card Payment machine, Mobile Phone, and Thermal Printer to enable you to carry out your role on the road.

You will also be provided with a lone worker Health & Safety device.

As this is a remote and mobile role, you will be eligible to apply for your own company Car from one of our flexible schemes.

This is an exciting time to join a modern digital Field Collections Team which is part of HMRC Debt Management whose core purpose is to collect money to fund UK public services. Field Collections are responsible for pursuit and collection of overdue Taxes. As a Bilingual Field collections officer:

• You will interact with people from all walks of life including, Company Directors, Sole Proprietors and Partnerships to secure HMRC debts. Recording their assets under the Taking Control of Goods legislation in Wales.
• Travelling solo to various external customer premises, engaging with customers whilst gathering information to make well balanced decisions. We will support your development in this role with a full in-depth 8-week training course which is provided with ongoing 121 peer support.

As a bilingual Debt Collections Officer, you will demonstrate a specific skill set that enables you to:

• Methodically plan and manage your diary for weekly visit activity.
• Make effective decisions to resolve cases, this will include: -
  
  Questioning customers to determine their financial and assets position when looking to secure payment
  
  Analyse systems to make informed decisions.
  Deciding when to commence Enforcement activity.

So, if you like meeting different people and enjoy travelling whilst possessing strong interpersonal skills, are driven, adaptable, hardworking and would enjoy working for a team that constantly evolves and innovates, this is the job for you.