If you’re a fluent Welsh speaker who enjoys solving problems, providing great customer service and supporting your community, we’d love to hear from you. Our Customer Service Officers play a key role in helping residents get clear advice and practical help, whether that’s in our City Contact Centre, The Information Zone or Main Reception.

This is a busy, people‑focused role where no two days are the same. You’ll guide customers through their queries, provide accurate information about council services and make sure every interaction feels friendly, respectful and helpful. It’s a great opportunity if you enjoy working with the public, want a stable career in the public sector and like being part of a supportive team.

About the role

You’ll respond to enquiries about a wide range of council services. Most of this will be over the phone, but you’ll also support people face‑to‑face. You’ll listen carefully, understand what the customer needs and help them get the right outcome. You’ll also let us know where information could be clearer, so we can keep improving our service.

You’ll work 37 hours a week, Monday to Friday, between 8am and 6pm. On Thursdays, shifts run until 9pm. You will be based at one of our three sites and may work across others depending on service needs. This is a hybrid role that will typically see you working two days a week on site, however this can vary at times in line with the needs of the service.

What we’re looking for

• Fluent Welsh speaker (essential)
• Strong customer service experience
• Clear and confident communication in Welsh and English
• A calm and positive approach when under pressure
• Good teamwork skills and an interest in helping people
• A genuine commitment to providing fair and respectful service

We also welcome applications from people who can speak other community languages such as Urdu, Punjabi, Bengali and Arabic, as this reflects the communities we serve. However, the essential requirement for this post is fluency in Welsh.

What we offer

• A supportive and friendly team
• A chance to make a real difference to residents across Newport
• Ongoing training and development
• A workplace culture based on respect, fairness and teamwork

If you’d like an informal conversation about the role, please contact Tahmina Chowdhury on 01633 656656.