Information Systems Support Technician
National Park Offices, Penrhyndeudraeth

About Us

Eryri National Park Authority protects the natural beauty, wildlife and cultural heritage of Eryri National Park. Covering 823 square miles, the Park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people.

We are now looking for an Information Systems Support Technician to join us on a 37-hour per week basis.

We welcome applicants who are learning Welsh and would be willing to work with us to reach the Welsh language requirements of the role.

The Benefits

- Salary of £26,403 - £29,064 per annum
- The potential for hybrid working
- Pension scheme
- 360 Wellbeing App, including GP access, mental health support, and fitness resources
- Discounts and financial support programs
- The chance to work in an area of outstanding natural beauty

The Role

As an Information Systems Support Technician, you will provide support for computer hardware, software and associated equipment across the Authority.

Working as part of the IS Section, you will join a team managing approximately 200 personal computers, WAN and VPN links, and a range of databases, whilst supporting staff and Members across multiple sites.

You will also support desktop systems, limited network administration and GIS-related activity, helping ensure users have access to the systems, equipment and support they need.

Additionally, you will:

- Install, maintain, support and upgrade desktop hardware, software and peripherals
- Undertake first-line technical fault diagnosis and repair
- Capture, input and digitise data and produce GIS maps
- Carry out PAT testing and support limited desktop network administration
- Control stock levels of computer and peripheral consumables
- Train staff and Members

About You

To be considered as an Information Systems Support Technician, you will need:

- The ability to communicate in Welsh and English
- A relevant qualification or two years’ experience of information systems
- Computer skills and experience of Office and general software
- Experience of hardware
- Excellent interpersonal and communication skills
- To be ready and willing to work within a team, but with the ability to work without supervision at times
- A valid driving licence

The closing date for this role is 29th June 2026.

Other organisations may call this role IT Support Technician, IT Technician, Information Systems Technician, Desktop Support Technician, ICT Technician, Technical Support Technician, or Systems Support Technician.

So, if you want to develop your career as an Information Systems Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.