HMRC has launched an exciting new Customer Experience Directorate (CXD) bringing together colleagues from across the organisation with a clear and ambitious goal: to transform how our customers experience our services.  

We are focused on designing and delivering simpler, more accessible and more effective services that meet the needs of individuals, businesses and intermediaries across the UK. CXD will play a central role in shaping more seamless and positive interactions with HMRC.  

As part of this journey, we are looking for an enthusiastic and motivated individual to join our Welsh Language Unit in Cardiff.  

This is a fantastic opportunity to be part of a welcoming and collaborative team, where you will use your skills to produce high quality translations and directly support HMRC’s commitment to delivering services in both Welsh and English. Your work will have a real impact on how we communicate with and support our customers.  

We are committed to:  

• Driving thoughtful and effective innovation.  
• Providing clarity through clear priorities and objectives. 
• Empowering colleagues to contribute to decision making. 
• Fostering a collaborative and inclusive working environment.  

Job description

The role involves using modern software packages to aid the translation of various documents in several different electronic formats, as well as discussing and helping to decide on new terminology and written style. There will also be regular opportunities to get involved in a wide variety of translation projects.

This will broaden your experience of customer management and demand, translation software and terminology, and how we provide our Welsh language services.
 
To support this, you will need to have excellent communication skills, be able to produce quality translations, and be forward thinking with a positive attitude and willingness to learn.

Person specification

Key Responsibilities   

• Producing and proofreading accurate and high-quality English  > Welsh translations across a range of materials.  

• Using translation tools and maintaining linguistic resources to their full potential.  

• Supporting the development of terminology and consistent style.  

• Contributing to continuous improvement of Welsh language services.  

You will be provided with comprehensive and structured training that will help you develop these skills.  

Essential criteria  

• Fluency (written and spoken) in Welsh and English.  

• Degree in Welsh or relevant qualification or experience in Welsh translation.  

• Demonstrable knowledge of Welsh translation processes, tools and resources (digital and offline).  

• Ability to prioritise workloads effectively and communicate clearly with stakeholders.  

• Understanding of Welsh language customer needs and service requirements.  

Desirable Criteria   

• Membership of Cymdeithas Cyfieithwyr Cymru (Association of Welsh Translators): English > Welsh.  

• Sound knowledge of various formats in which Welsh translations are required (e.g. Word, Excel, PDF, HTML, etc). 

Webinar

HMRC are hosting two information sessions on the following dates:

- Thursday 2nd July, from 12:30 to 1:30pm
- Friday 10th July, from 12:30 to 1:30pm

These are to accompany the application process where you will be able to hear more about the vacancy. You'll also be able to find out more about HMRC from the people who currently work in the role, including: 
 
• Who we are 
• What we do 
• Why we do it 
 
There will also be the opportunity to ask any questions you may have about the role or the application process. You will need to register to join one of the sessions.

Qualifications

Degree in Welsh or relevant qualification or experience in Welsh translation.

Languages

Welsh and English

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Written Welsh language translation test.

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

Important information

Please ensure that both your CV and Personal Statement are submitted in full in Welsh. Applications not fully completed in Welsh cannot be considered. 

Apply before 11:55 pm on Monday 20th July 2026