Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

As a Customer Operations Implementation Designer, you’ll play a pivotal role in shaping the future of our stations and transport hubs. You’ll bring our design principles to life through practical, accessible, and visually compelling solutions that enhance the experience for customers and colleagues.

• Apply and uphold TfW’s design and placemaking principles across station projects. Providing clear, actionable design guidance to internal and external stakeholders.
• Research and maintain up-to-date industry standards and best practices within the Transport Hub Manual.

• Maintain and visually update the Transport Hub Blueprint, ensuring it reflects strategic changes and remains accessible to stakeholders.
• Own and update the Transport Hub Manual, translating briefs into visual guidance for station fixtures and finishes.

• Collaborate with designers, agencies, and suppliers to ensure alignment with TfW’s brand and business strategy.

• Create conceptual artwork to illustrate station assets and aspects, supporting strategic design and operational planning.

• Lead the design process for signage and wayfinding artwork, ensuring accuracy, translation, and brand consistency.
• Approve artwork packs and oversee delivery to ensure quality and compliance with TfW standards.

Who we’re looking for

• A degree or equivalent qualification in graphic design, or relevant experience in a design role.
• Proficient in using design tools such as Adobe Creative Cloud (including Photoshop, Illustrator, Figma and InDesign).
• A strong portfolio showcasing illustration work.
• Previous experience creating artwork for various channels, including print and digital media.
• Strong understanding of brand identity application and adherence to brand guidelines.
• Experience working within an organisation with defined brand standards or in close collaboration with an in-house brand team.
• Ability to collaborate with colleagues and stakeholders across multiple projects, with strong adaptability to changing priorities and effective time management skills.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

Next steps

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.

Please note, we reserve the right to close this vacancy early if we receive sufficient applications.

If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered.